Customer Terms of Service

1. Agreement and Authority

These Customer Terms of Service (“Terms”) govern the Customer’s access to and use of Tauri Pro’s cloud-based strategic, project, and innovation portfolio management service (“Service”), operated at tauri.pro. By clicking accept, signing an order form, or otherwise accessing the Service, the individual doing so represents and warrants that they have full legal authority to bind the organization identified during registration (“Customer”). If you do not have such authority, do not accept these Terms.

These Terms form a binding agreement between Tauri Pro (“we”, “us”) and the Customer. They incorporate by reference the Privacy Policy, Data Processing Addendum (“DPA”), Acceptable Use Policy (“AUP”), AI Feature Terms, and any applicable order form or service-level agreement (“SLA”).

2. Service and Permitted Use

Subject to these Terms and payment of applicable fees, Tauri Pro grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service solely for Customer’s own internal business purposes during the applicable subscription period.

Customer may invite authorized employees and contractors (“Users”) up to the limits of its subscription plan. Customer is responsible for all activity that occurs under its account and for ensuring that Users comply with these Terms, the AUP, and all applicable laws.

3. Organizations and Users

• Each User must register with individual credentials. Sharing credentials is prohibited.
• Users must maintain the confidentiality of their credentials and promptly report suspected unauthorized access.
• Organization Directors and authorized managers control invitations, roles, permissions, and data access within the Customer organization.
• Users joining an existing organization must use an invitation link rather than register a duplicate organization.
• Tauri Pro may rely on instructions from Organization Directors and administrators as duly authorized on behalf of Customer.

4. Plans, Billing, and Stripe

The free plan includes two (2) Tauri Users and three (3) projects. Paid subscription tiers, usage limits, and pricing are described on the Tauri Pro pricing page or in an applicable order form and may change on reasonable advance notice.

Payment processing is handled by Stripe. By providing payment details, Customer also agrees to Stripe’s applicable terms. Tauri Pro does not store full payment-card data. Fees are exclusive of applicable taxes unless expressly stated otherwise. Subscription fees are billed in advance on the selected monthly or annual cycle. Failure to pay may result in suspension after reasonable notice. Fees paid are non-refundable except where required by law or expressly stated in an order form.

5. Customer Data and Security

Customer retains ownership of all data, content, and information submitted by Customer or its Users (“Customer Data”). Customer grants Tauri Pro a limited, worldwide, royalty-free licence to host, process, store, back up, and display Customer Data solely as necessary to provide the Service.

Customer represents that it has the rights necessary to grant this licence and that Customer Data does not violate third-party rights or applicable law. Tauri Pro applies technical and organizational security measures described in the DPA. These controls do not replace Customer’s responsibility to configure access, train Users, and maintain appropriate internal security practices.

6. Acceptable Use, AI Features, and Third Parties

6.1 Acceptable Use

Customer must not use the Service unlawfully, upload infringing or malicious content, attempt unauthorized access, resell or sublicense the Service, or reverse-engineer the Service. The full requirements are set out in the AUP.

6.2 AI-Assisted Features

AI output is generated algorithmically and is provided for informational and productivity purposes only. It is not professional advice. Tauri Pro does not warrant that AI output is accurate, complete, current, unbiased, or suitable for a specific purpose.

Tauri Pro shall not be liable for loss, damage, or adverse consequences arising from reliance on AI-generated output. All output must be reviewed by a qualified human before it is used for business, strategic, financial, legal, or operational decisions. Customer is responsible for decisions made by its personnel and must not submit sensitive or regulated data to AI Features unless permitted under the DPA.

6.3 Third-Party Services

The Service may integrate with third-party services, including OAuth identity providers and Stripe. Those services are governed by their own terms and privacy policies. Tauri Pro is not responsible for the operation, accuracy, or security of third-party services.

7. Service Availability and Uptime

Tauri Pro will use commercially reasonable efforts to make the Service available, but the Service is provided on an “as available” basis without a guarantee of uninterrupted, error-free, or continuous availability. Temporary unavailability may result from maintenance, technical outages, third-party infrastructure failures, cyber incidents, force-majeure events, or circumstances beyond Tauri Pro’s reasonable control.

Tauri Pro shall not be liable for loss, damage, missed opportunity, or adverse consequences caused by the Service being unavailable, inaccessible, degraded, or slow. A specific uptime commitment must be agreed in a signed SLA. Customer should maintain independent backups of critical data and should not rely solely on the Service for time-critical operations.

8. Suspension, Inactivity, and Termination

8.1 Suspension by Tauri Pro

Tauri Pro may suspend access immediately, or after reasonable notice where practicable, for a credible security threat, violation of the AUP or law, fees overdue by more than ten (10) days after payment-failure notice, or a requirement imposed by a competent authority. Access will be restored promptly after the cause is remedied to Tauri Pro’s reasonable satisfaction.

8.2 Inactivity-Based Account Deletion

Tauri Pro does not treat an account as expired through inactivity and does not delete accounts for being unused, regardless of how long they go without a login. Accounts and Customer Data are removed on the Customer’s request, or after the post-termination export window described in the Data Retention and Deletion Rules. Deleted data cannot be recovered.

8.3 Termination by Customer

Customer may terminate through account settings. Access continues until the end of the current billing period. Prepaid fees are non-refundable except where required by law.

8.4 Termination by Tauri Pro

Tauri Pro may terminate these Terms on thirty (30) days’ written notice, or immediately for a material breach not remedied within fourteen (14) days after notice. Customer should export its data before closure; the applicable export period is described in the Data Retention and Deletion Rules.

9. Warranties and Limitation of Liability

9.1 Service Warranty

Tauri Pro warrants that it will provide the Service with reasonable skill and care. Except for this warranty and express commitments in a signed order form or SLA, the Service is provided “as is” and “as available” without other warranties, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

9.2 Exclusion of Consequential Loss

To the maximum extent permitted by law, Tauri Pro shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business opportunity, or goodwill.

9.3 Liability Cap

To the maximum extent permitted by law, Tauri Pro’s total aggregate liability arising from these Terms shall not exceed the greater of: (a) fees paid or payable by Customer in the twelve (12) months preceding the claim; or (b) one hundred euros (€100). This cap does not apply to fraud or willful misconduct.

9.4 Consumer Rights

Nothing in these Terms limits statutory rights that cannot legally be excluded. Mandatory consumer protections prevail over conflicting provisions.

10. Intellectual Property

Tauri Pro and its licensors retain all rights in the Service, software, documentation, trade marks, and proprietary algorithms. Customer retains all rights in Customer Data. Tauri Pro may use anonymized, aggregated, non-identifiable usage data to improve and develop the Service.

11. Confidentiality

Each party will protect the other party’s confidential information and use it only to perform obligations or exercise rights under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law, subject to notice where legally permitted.

12. Changes to the Service and These Terms

Tauri Pro may update these Terms. Material changes affecting Customer rights will receive at least thirty (30) days’ advance notice by email or in-product notification. Continued use after the effective date constitutes acceptance. Customer may terminate before a material change takes effect. Tauri Pro may modify or discontinue features on reasonable notice.

13. Governing Law, Dispute Resolution, and Contact

These Terms are between Customer and Tauri Pro, Espoo, Finland. They are governed by the laws of Finland, excluding conflict-of-law rules. Disputes that cannot be resolved amicably will be submitted to the competent courts of Finland, unless mandatory law requires another forum.

Legal and contract notices should be sent to office@tauri.pro. If any provision is invalid or unenforceable, it will be modified only to the minimum extent necessary and the remaining provisions will continue in force. These Terms and incorporated documents form the entire agreement regarding the Service.